Last updated: 2026
1. Information we collect
When you request a quote, place an order, or contact us via WhatsApp/email, we collect: your name, email, phone number, country, company (optional), and the product details you submit. We also collect basic analytics (pages visited, device type) to improve the site.
2. How we use it
- To source verified suppliers in China and respond to your quote within 24 hours.
- To process and ship orders, including coordinating with factories and freight forwarders.
- To send transactional emails (quote, invoice, shipping updates).
- To send occasional product/sourcing updates if you opt in to our newsletter.
3. Sharing
We share the minimum information required with verified factories, inspection partners, and shipping carriers to fulfill your order. We never sell your personal data. Payment information is processed by our payment partners (Stripe, Paystack) and never stored on our servers.
4. Data retention
Order and quote records are kept for 7 years for accounting and dispute purposes. You can request deletion of your account and personal data at any time by emailing us.
5. Your rights
You have the right to access, correct, or delete the personal data we hold about you. To exercise these rights, email info@hopesonglobal.com.
6. Cookies
We use essential cookies (session, cart) and basic analytics cookies. You can disable cookies in your browser, but some features (like the cart) will stop working.
7. Contact
Questions about this policy? Email info@hopesonglobal.com or message us on WhatsApp.