Shipping & Returns
How we move goods from Chinese factories to your warehouse — and what happens in the rare case something arrives wrong.
Shipping methods
Pick what fits your budget and urgency. Final cost is quoted all-in landed — no surprise fees on arrival.
Sea freight (FCL / LCL)
Most cost-effective for bulk. 25–40 days to most African and Middle Eastern ports.
Lowest costAir freight
Fast-moving stock or urgent samples. 5–10 days door-to-airport.
FastDoor-to-door (DDP)
Customs cleared, duties paid, delivered to your warehouse. 30–55 days depending on lane.
Hands-offEstimated transit times
From port of departure in China. Add 7–14 days for customs clearance and inland delivery.
| Region | Sea freight | Air freight |
|---|---|---|
| Ghana / Nigeria / West Africa | 30–40 days | 6–9 days |
| Kenya / Tanzania / East Africa | 28–38 days | 5–8 days |
| UAE / Saudi Arabia / Middle East | 20–28 days | 4–6 days |
| South Africa | 32–42 days | 7–10 days |
| Europe / UK | 30–40 days | 5–7 days |
Times are indicative. Final ETA confirmed on booking.
Pre-shipment inspection
Every bulk order is inspected at the factory before it leaves China. We check quantity, workmanship, packaging, and labeling against the agreed spec. You receive a photo report before goods ship — and you can request rework if anything fails.
Returns & claims
Because goods are inspected before shipping, problems are rare. If something arrives damaged, wrong, or short of quantity, contact us within 14 days of delivery with photos and the packing list. We open a claim with the factory and freight forwarder on your behalf and pursue refund, replacement, or credit on your next order.